Return & Refund PolicyApico
ContactRETURN POLICY
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to Apico and we'll arrange for a replacement. But some conditions apply. Those are:
- - Order must be checked in front of the delivery person (Inside Dhaka).
- - If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)
- - If product is damaged it must be informed immediately after receiving and retuned within 3 days from the day the product has been received. (Outside Dhaka)
- - Product must be intact, however there can be exception (if the product is damaged).
- - Used or Swatch product will not be considered for exchange or refund.
- - If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.
- - And in case of return for exceptional circumstances, customer must pay the transportation cost.
- - Original Invoice must be returned along with the product.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@apico.com.bd
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.